Rules on AI fields
Use AI category, urgency, sentiment, language or intent as conditions — or ask the AI a yes/no question.
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AI email triage that reads every message first
AI email triage reads each incoming message, scores the risk and labels what it is about, so the right person sees the right email first. RelayRow scans every message for spam and phishing, then records its category, urgency, sentiment, language, intent and a one-line summary — on the AI model you choose.
Updated
What the triage returns for every message
| Spam and phishing | A 0–100 score and a verdict, before anyone sees the mail |
|---|---|
| Category | Your own categories, e.g. Sales, Support, Billing |
| Urgency | Low, normal or high |
| Sentiment | Positive, neutral or negative |
| Language | Detected language code, e.g. en, de, fr |
| Intent | A short machine-readable intent, e.g. invoice_request |
| Summary | One line, shown in the inbox |
From arrival to the right person
- ScannedSpam and phishing are scored as the message arrives.
- UnderstoodThe model returns category, urgency, sentiment, language, intent and a summary.
- RoutedAutomation rules use those fields to label, assign, forward or notify.
- AnsweredThe mailbox’s AI reply mode drafts or sends the reply.
Triage you can act on
Spam stops early
Quarantine high spam scores and skip them in every other rule, so they never cost a reply.
Your model, your cost
Pin a fast, low-cost model for triage and a stronger one for replies.
Every call metered
Each triage call is logged with its real token cost and charged in credits.
AI triage questions
What is AI email triage?
AI email triage is the automatic first read of incoming email: a language model scores spam risk and classifies each message by topic, urgency, sentiment and intent so it can be prioritised and routed without a person sorting the inbox.
Can I use my own categories?
Yes. The categories the AI chooses from are configurable, and automation rules can act on them.
Does triage work in other languages?
Yes. The model detects the language of each message and the analysis works across languages; replies can be written in the customer’s language.
How much does triage cost?
Each call is metered from the provider’s real token cost and charged in credits. Plans include monthly AI credits, and admins can cap spend per workspace.
Related
- AI email repliesAI replies to customer emails using your knowledge base and the whole thread. Choose Off, Draft or Auto per mailbox, with a confidence threshold.
- Email automationAutomate a shared inbox without code: 20+ conditions, AI yes/no questions, follow-up timers and actions like assign, label, forward, Slack and webhooks.
- Any AI modelRun inbox AI on OpenRouter, Anthropic, OpenAI, Gemini, Groq, DeepSeek, Mistral, xAI or any OpenAI-compatible API — per feature, metered at real token cost.
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